Learn how to configure settings and customize your chat widget
Core settings that control how the chat widget connects and responds. Manage these on the Configuration page.
The base URL of the site where the chat widget will be hosted. This URL is required for the chat widget to function properly. Ensure the URL is accurate and accessible from your website. This is a mandatory setting.
The predefined instruction or context sent to the underlying Language Model (LLM) when a user interacts with the chat widget. This prompt helps guide the LLM's responses and ensures the chat aligns with your intended behavior. For example: 'You are a helpful assistant for customer support' or 'Provide concise answers about our services.' This prompt will override any default prompts.
Select the AI model that the chat will use to answer user questions. You can choose a specific model from the available options, or select 'Auto' (default) where the system automatically analyzes each question and selects the most suitable model based on its complexity.
Controls how varied and creative the assistant's replies are. Pick one of three presets — Precise, Balanced (default, recommended), or Creative — or use the slider to set any value between 0.00 and 1.00. Lower values stay closer to your knowledge base and produce stable, repeatable answers ideal for support, policy, and factual Q&A. Higher values introduce more variation in wording and tone, which is better for brainstorming, marketing copy, or conversational engagement assistants. The setting applies uniformly across every supported model (OpenAI and Anthropic), so switching models won't change the tone of your assistant — switching style will.
When enabled, search results retrieved from your knowledge base are re-scored using a cross-encoder model before being sent to the LLM. This typically produces more relevant and precise responses at the cost of a small amount of additional latency per query.
Visual and behavioral settings that control how the chat widget looks and feels. Manage these on the Customizations page.
The title displayed at the top of the chat widget. This can be used to provide context for the chat, such as 'Customer Support', 'Ask Us Anything', or your company name.
The primary color used for the chat widget, including buttons and headers. Use a hex color code (e.g., #123456) to match your brand's theme and create visual consistency.
The name displayed for the chat agent. This can be personalized to make the chat feel more human, such as 'John Doe', 'Support Bot', or 'AI Assistant'.
The icon for the chat widget. You can upload a PNG or JPEG image (square, 64–128px recommended, up to 150 KB). This icon will be displayed in the chat interface to represent your brand.
The text displayed on the chat button. For example, 'Start Chat', 'Ask a Question', or 'Get Help'.
The placeholder text shown in the search input field. This guides users on what they can search for, such as 'Search FAQs', 'Type your question', or 'What can we help with?'
Enable streaming responses to chat. When enabled, the chat widget will stream responses in real-time as they are generated, providing a more interactive and engaging experience.
The direction of the text in the chat widget. Options include: Auto (automatically detects based on language), Left-to-Right (LTR), or Right-to-Left (RTL) for languages like Arabic or Hebrew.